Episode 7: Mr Lime's grapefruit
Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!
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This episode looks at language for apologising to people.
Phrases from the programme:
What does the company Citrus Ventures do?
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Download PDF: Episode 7: Mr Lime's grapefruit
The next: English at work: Episode 8: Room 301
Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!
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- Apologising
This episode looks at language for apologising to people.
Phrases from the programme:
I'm really sorry to hear that.
That's totally unacceptable.
It must have been very inconvenient for you.
You have my word that we will sort this out.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
I promise you, it won't happen again.
- Listening Challenge
What does the company Citrus Ventures do?
- Listening comprehension question
How many plastic grapefruit was Mr Lime meant to receive from Tip Top Trading?
The answer is at the end of the pdf script.
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Listen | Click PLAY to hear report
* Dictionary online. - You just type new words and see their meaning. Anna: Well Mr Lime, how can I help you? Mr Lime: On Monday I was meant to receive 8,000 plastic grapefruit from Tip Top Trading. Anna: Yes. Mr Lime: The delivery was made on Tuesday. Anna: Oh dear. Mr Lime: And instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples! Narrator: Right Anna, this is serious. You're going to have to apologise and show that you really mean it. Say: I'm really sorry to hear that. Anna: I'm really sorry to hear that, Mr Lime. Mr Lime: What on earth am I going to do with 800,000 plastic pineapples? Narrator: Show Mr Lime that you understand the problem. These are phrases you can use: That's totally unacceptable. That must have been very inconvenient for you. And then promise to fix the problem. Say: You have my word that we will sort this out. We can do something to make up for the inconvenience. It won't happen again. Mr Lime: 800,000 plastic pineapples! Anna: That's totally unacceptable. Mr Lime: I didn't even have anywhere to put them - and pineapples are so much bigger than grapefruit! Could you download pdf file below to listen clearly... |
The next: English at work: Episode 8: Room 301
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